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MyChart ® Epic Systems Corporation

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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
What will I see in MyChart?
Is there a fee to use MyChart?
How do I sign up?
Your Medical Record
What results will I see in MyChart?
Will I see past results in MyChart?
If some of my health information on MyChart is not correct, what should I do?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can my spouse and I share one MyChart account?
How do I get proxy access to a family member's chart?
After I Have Enrolled
Where can I update my personal information (e.g., home address, e-mail or change my password)?
What should or shouldn't I email my doctor about?
Can I access MyChart from my smartphone?
Password Questions
I forgot my password. What should I do?
How do I change my password?
How do I know when my password will expire?
What are the password requirements?
MyChart Central & Lucy Questions
What's the difference between MyChartCentral and Lucy?
Why isn't my health information the same at all of my healthcare organizations?
What if I don't have multiple MyChart accounts?
Is my health information in MyChartCentral and Lucy secure?
What should I do if the information I see in MyChart or Lucy is wrong?
How do I sign up for MyChartCentral and Lucy?
How do I access MyChartCentral and Lucy?
How can I get help if I have a question about MyChartCentral or Lucy?
Technical Questions
How is MyChart secure?
Is this system private?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?
Who do I contact if I have further questions?


What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health.

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What will I see in MyChart?

You will see laboratory and radiology results, immunizations, allergies, past medical and surgical history, family medical history, social history and current medications that have been documented in MyChart at a Chesapeake Regional Healthcare practice, Hospital or Emergency Department. If you have medical information that you do not see in MyChart, you should notify your Physician at your next visit. Please note that MyChart will only display that information that has been documented at a Chesapeake Regional Healthcare practice, Hospital or Emergency Department.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

If you do not yet have an access code, fill out the form here to request one.

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What results will I see in MyChart?

You will see Laboratory and Radiology results that are interfaced in MyChart. This means that an electronic result was sent from the Laboratory or Radiology system to our electronic medical record. Those results that are sent back on paper will not display in MyChart. For this reason, we recommend you contact your physician practice if you want a complete list of your Laboratory and Radiology results.

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Will I see past results in MyChart?

Yes, when your MyChart account is activated, any historical results that are currently in MyChart will display in MyChart.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access, Proxy access allows you to access a family member's Chesapeake Regional Healthcare's MyChart. If you receive proxy access, you can view health information for your children, spouse or parents. Parents will have full access to their child's MyChart account until the child's 12th birthday. From age 12 through age 17, parents will have limited access to their child's MyChart account.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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How do I get proxy access to a family member's chart?

You can request proxy access by visiting our Health Information Management (HIM) office. If you want to grant proxy access to someone out of state, you will have to get their notarized signature on our Proxy Consent form and send it back to us.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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What should or shouldn't I email my doctor about?

You should email your doctor about non-urgent issues or questions that you have about your health. This can include questions about test results, medication questions or non-urgent health concerns. You can expect a reply from your doctor's office within 2 business days. You should not email your doctor about emergent health issues. If you have an emergency, please call 911. If you have an urgent concern, call your health care provider.

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Can I access MyChart from my smartphone?

You can now download the MyChart application for your Android or Apple device. Go to your app store and search for MyChart. When you download the app, select Chesapeake Regional Healthcare from the list of organizations and log in with your MyChart username and password.

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I forgot my password. What should I do?

You may reset your password online by clicking on the "Forgot Password" link on the sign-in page.

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How do I change my password?

If you know your password, to change it follow these instructions:

  1. Access MyChart.ChesapeakeRegional.com.
  2. Authenticate using your username and password.
  3. On the Home page use the menu potions to select My Account.
  4. Next, click on the Change Password activity and complete the required fields.
  5. Finally, click the Save Password button to complete this process.
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How do I know when my password will expire?

You will receive alerts that are visible upon login starting 7 days before your password expires.

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What are the password requirements?

  1. Your password must be between 6 and 20 characters long.
  2. Your username and password must be different.
  3. Your password must contain at least 1 letter and 1 numeric character.

For your privacy and security, create a password you can remember and don't share or write it down!

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What's the difference between MyChartCentral and Lucy?

MyChartCentral is a hub from which you can access your Chesapeake Regional Healthcare MyChart account, other MyChart accounts nationwide, and Lucy. MyChartCentral allows you to easily access any MyChart account without needing to remember different usernames and passwords. Lucy is a personal health record that gives you a permanent home to organize all your medical information. You can request an updated copy of your medical record at any time and store it in Lucy. You can also add personal information about your health and choose to share it with Chesapeake Regional Healthcare and other organizations where you receive care.

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What's the difference between MyChartCentral and Lucy?

The information that each of your healthcare organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep everyone up to date by organizing your records in Lucy and sharing your information among all the different places where you receive care.

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Why isn't my health information the same at all of my healthcare organizations?

The information that each of your healthcare organizations knows about you might be different, depending on the type of care they give you and when you were last seen. You can help keep everyone up to date by organizing your records in Lucy and sharing your information among all the different places where you receive care.

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What if I don't have multiple MyChart accounts?

Even if you have only one MyChart account, you can still use Lucy as your personal health record. MyChartCentral can provide access to your one MyChart account and Lucy with a single username and password.

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Is my health information in MyChartCentral and Lucy secure?

Yes. Like your MyChart account, MyChartCentral and Lucy are password-protected and delivered via an encrypted connection to keep your health information safe from unauthorized users.

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What should I do if the information I see in MyChart or Lucy is wrong?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If information from another healthcare organization is wrong, contact that organization to make sure your information is corrected. After the information looks right in MyChart, you can get an updated copy in Lucy by requesting your chart again.

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How do I sign up for MyChartCentral and Lucy?

Log in to your Chesapeake Regional Healthcare MyChart account and locate Lucy under the "My Chesapeake Regional Healthcare Health Snapshot" tab. Click the "Link me up with Lucy and MyChartCentral" button and follow the instructions to sign up.

Before you can move forward with the sign-up process, you have to check the box that states, "Yes, I allow you to send my health information to Lucy when I request a copy of my chart."

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How do I access MyChartCentral and Lucy?

After signing up, you can access MyChartCentral and Lucy by going to MyChartCentral.com. You can also access MyChartCentral by clicking "Go to MyChartCentral" button from the Lucy activity in any of your MyChart accounts.

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How can I get help if I have a question about MyChartCentral or Lucy?

While you are in MyChartCentral or Lucy, or from the MyChartCentral log in page, click the Request Help hyperlink at the bottom of the screen. After you submit the form, you will receive a response via e-mail within two business days.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 256-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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Is this system private?

MyChart feeds directly from our electronic medical record system and all information is protected by the same laws and regulations that protect all of your health information. We will never share your information with anyone else and only you or your designated proxy has access to your MyChart account.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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Who do I contact if I have further questions?

You may e-mail us at MyChart-Support@goodhelpconnections.com , or you can call our MyChart Patient Support Line at 1(844)686-3503.

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